Frequently Asked Questions

🛍️ Ordering

How do I place an order?

Add the gadgets you want to your cart, click "Checkout," enter your shipping details, and pay. You'll get an order confirmation email within minutes.

Can I change my order after placing it?

Yes, but only within 12 hours of placing it. After that, our warehouse has already started processing. Email support@lomio.store with your order number ASAP.

Do you sell wholesale or bulk?

Yes! For orders of 10+ units of the same product, contact us at support@lomio.store for a custom quote.

🚚 Shipping & Delivery

Is shipping really free?

Yes, 100% free worldwide — no minimum order required.

How long does delivery take?

• Netherlands & Belgium: 2–4 business days
• EU: 3–7 business days
• UK: 5–8 business days
• USA & Canada: 7–12 business days
• Rest of world: 10–18 business days

How can I track my order?

Use our Track Your Order page. We send you a tracking number by email as soon as your order ships.

Do you ship to my country?

We ship to most countries worldwide. If checkout doesn't show your country, email us — we can usually arrange shipping.

🔌 Tech Gadgets

Are your tech gadgets compatible with my phone/laptop?

Most products have compatibility info in the description. If you're unsure, email us with your device model and we'll confirm before you order.

Do tech products come with warranty?

Yes — all our tech gadgets come with a 1-year manufacturer warranty covering defects. Plus our standard 30-day return policy on top.

What about USB / charging cables — will they work with my country's outlet?

Most of our chargers ship with universal USB inputs. For wall plugs, we adapt the plug type to your shipping country automatically.

🏠 Home Gadgets

Are home appliances electrical safety certified?

Yes — all electrical home gadgets are CE certified for the EU market and meet local safety standards in shipping regions.

What voltage are your home gadgets?

We ship region-appropriate voltage models: 220V for EU/UK, 110V for USA/Canada, etc. Check the product description for specifics.

Do home gadgets come with instructions?

Yes, every product includes an English instruction manual. For some products, we also have video setup guides linked in the product description.

💳 Payment

What payment methods do you accept?

PayPal, Klarna (Buy Now Pay Later), Credit Card (Visa/Mastercard/Amex), Apple Pay, Google Pay and Shop Pay.

Is checkout secure?

Yes, 100% secure. We use SSL encryption and partner with the most trusted payment providers in the world. We never see or store your full card details.

Can I pay later with Klarna?

Yes — Klarna lets you pay in 3 interest-free installments or 30 days after delivery. Available at checkout.

↩️ Returns & Warranty

Can I return my order?

Yes, you have 30 days to return your purchase. No questions, no hassle. See our Return & Refund Policy for details.

When will I get my refund?

Within 5 business days of us receiving your return, the money will be back in your account.

What if my product is defective?

Email support@lomio.store with a photo or short video. We will send a replacement or refund you immediately — your choice. No need to return defective items in most cases.

The product doesn't work — is it broken?

Many tech & home gadgets have setup steps. First check the included manual or our video guides. Still stuck? Email us — we'll help you troubleshoot before assuming it's defective.

💬 Contact

How can I reach you?

Email us at support@lomio.store or use our Contact page. We respond within 24 hours (usually much faster).

Do you have a phone number?

We currently provide support by email only — it lets us track every conversation, attach images/videos, and ensure you get the best answer. Most issues are resolved within hours.