Track Your Order

Find out exactly where your Lomio gadgets are. Enter your tracking number below to see real-time updates on your shipment.

📦 Track via Tracking Number

Use the universal tracker below — it works for all major carriers worldwide (DHL, UPS, USPS, FedEx, PostNL, Yodel, Royal Mail, and 1,500+ others).

📧 Don't Have Your Tracking Number?

Your tracking number was sent to you in our shipping confirmation email. Check these places:

• Your email inbox — search for "Lomio" or "shipped"
• Your spam / junk folder — sometimes our emails land there
• Your Shopify account at /account if you created one during checkout

⚡ When Will I Get a Tracking Number?

• Order placed: You receive an order confirmation email immediately
• Within 1–2 business days: Your order is processed and shipped
• Once shipped: You receive a shipping confirmation email with your tracking number
• 24–48 hours after shipping: Tracking updates start appearing in the system

🔍 Common Tracking Statuses Explained

• Pre-shipment / Label created: We have prepared your package. The carrier will pick it up soon.
• In transit: Your package is on its way — traveling between sorting centers.
• Out for delivery: The carrier is on the way to your address today!
• Delivered: The package arrived. If you haven't received it, check with neighbors or your front desk.
• Exception / Held: Customs delay or carrier issue — we'll usually contact you. If not, email us at support@lomio.store.

⏰ My Order Is Late — What Should I Do?

Delivery times can vary depending on your location:

• Netherlands & Belgium: 2–4 business days
• EU: 3–7 business days
• UK: 5–8 business days
• USA & Canada: 7–12 business days
• Rest of world: 10–18 business days

If your tracking shows no movement for 7+ business days, email us at support@lomio.store with your order number and we'll investigate with the carrier.

💬 Still Need Help?

If your package is missing, damaged, or you haven't received any tracking info after 3 business days, contact us:

• 📧 Email: support@lomio.store
• ⏱️ Response time: within 24 hours (usually much faster)
• ✍️ Or use our Contact form

💡 Pro tip: Bookmark this page so you can easily check on your order any time without searching emails!